Privacy and Security Policy


1.- PRIVACY AND SECURITY POLICY

The following information on our Privacy Policy reflects the commitment of ANECOOP S. COOP (hereinafter, ANECOOP) as the data controller to maintain and ensure secure business relationships by means of protecting personal data and safeguarding the right to privacy of the users of our services. This document sets out how personal data are processed during the use of our services.

2.- DEFINITION OF PERSONAL DATA

“Personal data” means any information relating to an identified or identifiable individual. This includes name, surname, postal and email address and phone number.

3.- PROCESSING AND PURPOSES OF THE DATA GATHERED

Any personal data you provide when visiting our website shall be processed pursuant to data protection regulations and will only be collected, processed and used for lawful and legitimate purposes which will be communicated to you. The list below sets out all the purposes for which ANECOOP S. COOP. uses personal data:

  • Managing user information requests and responding to questions submitted by email or through any other means of communication.
  • Telling users about ANECOOP’s operations or any services or products they might be interested in and about business, commercial or social aspects of the organisation and the activities it organises or takes part in.
  • Sending satisfaction questionnaires to obtain user feedback about us or specific aspects of our activities and services.
  • Conducting surveys and statistical studies and learning about user preferences and interests to better understand and meet their needs.

ANECOOP notifies all users that it is not mandatory for them to provide personal data except in fields where otherwise stated. However, failure to furnish these data may prevent ANECOOP from delivering the associated Services. Therefore, ANECOOP shall not be held liable for any failure or incomplete provision of these Services as a result.

Users are required to provide accurate information and keep it up to date. ANECOOP reserves the right to exclude from the services and cancel the service for any user who has provided false information, notwithstanding any other legal action as may be taken.

Personal data will not be disclosed to any other company. Should it become necessary to share such information with another organisation, express consent would be requested in advance.

4.- LAWFUL BASIS

User consent and the application of pre-contractual measures, in the case of responding to a request for information, and the performance of the contract, if the service has been taken out, are the lawful basis for processing data.

5.- RETENTION PERIOD

Data will be stored for the time needed to reply to any queries, provide the service requested, meet the purposes listed above and comply with any legal obligations.

When the data are no longer required for the stated purposes, they will be deleted with appropriate security measures to ensure their pseudonymisation or total destruction.

6.- DISCLOSURE OF PERSONAL DATA

No personal data will be disclosed to any third party without the user’s consent.

7.- SECURITY OF PERSONAL DATA

ANECOOP is especially committed to ensuring the security of personal data. They are stored in our information systems where we have implemented technical and organisational security measures to prevent any loss or unauthorised use by third parties. For example, our web portals use https data encryption protocols.

8.- INFORMATION ON THE USE OF COOKIES

No personal data identifying a user is automatically recorded solely as a result of visiting this website or using ANECOOP’s services. However, on browsing the Website, cookies, which are small data files placed on the user’s device, are used to collect the following analytical information:

  1. a) The date and time of access to the Website, letting us know the busiest times to make the adjustments needed to prevent congestion problems at peak times.
  2. b) The number of daily visitors to each section so we can find out which ones are most successful and increase and enhance their content to give users more satisfactory results and improve content design.
  3. c) The date and time of the last time the user visited the Website to conduct analytical and statistical studies on its use.
  4. d) Security elements involved in controlling access to restricted areas.

For more information please refer to our Cookie Policy

9.- USERS’ RIGHTS

Users may exercise any of the rights afforded by data protection regulations including the right of access, rectification, restriction of processing, erasure, data portability and objection by emailing our data protection officer at RESPONSABLE.PRIVACIDAD@ANECOOP.COM. Users may also refer their case to the Spanish Data Protection Agency.

10.- OPT-OUT AND CONSENT WITHDRAWAL PROCEDURE

Users may object to the use of their information for advertising purposes, market research or satisfaction surveys and withdraw their consent at any time (without retroactive effect) by emailing RESPONSABLE.PRIVACIDAD@ANECOOP.COM. Users may also opt out of receiving advertising emails by clicking the link included in the email and following the instructions.

11.- CHANGES TO THE PRIVACY POLICY

Our Privacy Policy may be updated in response to legal changes and requirements or due to improvements and alterations in the way we offer and deliver our services. Users are therefore advised to consult the Privacy Policy regularly to stay informed of any updates. Should any changes affect the consent previously given, a separate notification will be issued to obtain renewed consent.

For any questions or concerns regarding the Privacy Policy, or the exercise of rights related to personal data, please contact us via email at RESPONSABLE.PRIVACIDAD@ANECOOP.COM.